Shipping policy

Our estimated delivery times are shown below. These times below can be affected by circumstances out of our control such as bad weather, delays at customs, busy times of year etc.

UK (incl. Northern Ireland): 1 - 4 working days
Western Europe: 3 - 7 working days
Eastern Europe: 5 - 15 working days
Rest of World*: 5 - 20 working days

TAXES AND DUTIES
Customers must be aware that they may be liable to pay Import Taxes and Duties if value of goods ordered are of a value over their national import thresholds.

DELIVERY TIMES OR MISSING ITEMS
If your delivery is late, please wait over 28 days before contacting the store, we will not respond until it has been more than this amount of time. 

 

RETURNS

Goods that are faulty or do not fit must be returned to:
Remedy Fulfilment, 3 Whitworth Rd, Pin Green, Stevenage SG1 4QS within 7 working days of the item being received by the customer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@remedy.uk.com.

EXCHANGE POLICY
Due to inventory and accounting purposes, we do not exchange items received for different items than originally purchased and we also do not process exchanges for another size within the same product (unless it is a packing error from our side).

You can return an item that is unwanted for a refund but bear in mind you will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@remedy.uk.com

You can always contact us for any return question at support@remedy.uk.com.