Shipping policy

Our estimated delivery times are shown below. These times below can be affected by circumstances out of our control such as bad weather, delays at customs, busy times of year etc.

UK (incl. Northern Ireland): 1 - 4 working days
Western Europe: 3 - 7 working days
Eastern Europe: 5 - 15 working days
Rest of World*: 5 - 20 working days

TAXES AND DUTIES

Customers must be aware that they may be liable to pay Import Taxes and Duties if value of goods ordered are of a value over their national import thresholds.

RETURNS
Goods that are faulty or do not fit must be returned to Remedy Fulfilment, 3 Whitworth Rd, Pin Green, Stevenage SG1 4QS within 7 working days of the item being received by the customer.

EXCHANGE POLICY
Due to inventory and accounting purposes, we do not exchange items received for different items than originally purchased and we also do not process exchanges for another size within the same product (unless it is a packing error from our side).

You can return an item that is unwanted for a refund but bear in mind you will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.

DELIVERY TIMES OR MISSING ITEMS
If your delivery is late, please wait over 28 days before contacting the store, we will not respond until it has been more than this amount of time.